FAQS

I need help with artwork. Can you help us?

Yes, we can. You can get in touch with us at or call us at 855-218-2247. We offer 100% free artwork assistance.

What artworks do you accept?

We accept artworks in formats such as .PSD, EPS, AI and PDF, so on. While sending your artwork to us, you should adhere to the following guidelines:

  • Conversions - Convert all fonts to outlines/curves.
  • Image Clarity - We only accept bitmap and JPEG images with resolution higher than 300 dpi.
  • Color Mode - CMYK color mode is preferred for printing.

We will work with you to ensure that your brand message is seen clearly by masses!

*Please tell us about any additional information that you would like to see on your logo or beneath it.

How do I send my artwork/artworks?

Drawstringbagsonline.com encourages customer-friendly practices about artwork uploading. You may:

  • Attach it with order under upload artwork tab at the end of checkout confirmation page
  • Email your art to
  • Fax your artwork to 855-218-2247
  • Mail your artwork to -
    Drawstringbagsonline.com
    100 Capitola Dr
    Suite 100
    Durham, NC 27713

Don’t forget to include order number and contact details with artwork.

Do you accept Macintosh files?

Yes. We use PCs, supporting most cross-platform graphic files. If your document comprises text, please make sure to convert it to vector paths or export them in a vectorized Postscript (.eps and .ps) or Adobe Acrobat (PDF) Formats.

Do you have production days?

The term production days at Drawstringbagsonline.com refers to days that we need to fulfill your order. Production days are generally counted after proof approval and clearance of payment to the day your product is ready to ship. These production days exclude the following:

  • Day of shipping
  • Weekends and holidays
  • Non-standard imprint - If your order needs multiple imprint locations or extra artwork, then it may take extra time than mentioned.
  • Bulk orders - It takes big time to process orders larger than the ones specified in quantity order range. Please contact us to know more about it before placing your order.

Do you offer drop shipping?

Yes. When an order is shipped to multiple locations, the largest order charge to one location will be considered as free shipping. There will be extra shipping charges to any additional location.

How products are shipped and charges decided?

Do you offer 24 Hour Rush Deals?

Do you expect it within 24 hours? Worry not! We are at your service. At Drawstringbagsonline.com, we have put up a section called 24 hour rush orders. We have only included most in-demand products in this selection and you are sure to get amazed with the lowest prices we offer.

How products are shipped and charges decided?

We offer FREE GROUND SHIPPING on most printed orders! Customers can also avail the benefits of FEDEX 2 day shipping and Standard Overnight shipping. You can see the total cost of order in the shopping cart and you are only required to pay what you see on the website while ordering. If coupon is offered during any time, you cannot redeem it unless and until you receive the email confirmation for your order. Request a quote or give us a call at 855-218-2247 to know more about special price benefits that you can avail on bulk orders.

How do you accept payments at Drawstringbagsonline.com?

We accept payments through Credit cards/Debit cards and PayPal. Customers can even seek the option of pay after approval when purchasing from us.

What if I don’t find my order up to the mark or as expected?

Returns: We only sell customized or personalized drawstring bags on this website which means all exchanges and returns should be pre-authorized and confirmed before shipping. If you are dissatisfied with the product, feel free to reach to our Sales Representative at 855-218-2247 and receive a return authorization number.

Disclaimer: Drawstringbagsonline.com ensures its best to offer the same product as shown in the website. The choice of printing method and varying color presentation in computer monitors are the two factors that contribute while coloring. For this reason, we cannot guarantee that product colors will accurately meet your expectations. If you are not sure about a specific color or product, please request a sample.

What If I need to change or cancel my order?

We can assist a customer with cancellation only up to the time before the product goes into production. Once the product goes in production stage, we don’t offer any change of order or cancellation because the customization is done and customized products are of no use for us. If you had a change of mind or wish to cancel the order before the production, please contact our promotional product consultant at 855-218-2247.

How can I request a free sample?

If you follow a philosophy of “believe what you see”, feel free to approach us. You can call us at 855-218-2247 to request fora free sample.

What is the Drawstringbagsonline.com’s privacy policy?

Drawstringbagsonline.com is committed of protecting the privacy of our customers.

Click here to know more about our Privacy Policy.